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Delivery and Shipping Information

Opening Times

Monday to Friday 9 am till 5 pm

Goods are only dispatched Monday - Friday. Goods ordered on weekends will not be dispatched before the following Monday. No Orders are processed over weekends or UK Bank Holidays.

Where is my order (less Scottish Highlands/Islands and non-UK mainland destinations):
Monday to Thursday, in-stock items purchased before midday will be dispatched via DPD for what is usually a next day delivery. Orders may still be dispatched this way up until 2 pm but we can not always guarantee this hence we strongly recommend orders are placed during the morning. During extremely busy holiday periods customers may have to wait up to 3 working days.
Orders placed on Friday am will be dispatched for Monday delivery.
Orders placed Friday pm, Saturday or Sunday will be dispatched for Tuesday delivery.
How do I know if my item is in stock:
During checkout, your basket will indicate, by way of red text, if we need to order all or part of your order from our factory. We try and maintain ready stock of all items described as "standard stock item". Invariably larger orders will be satisfied direct from our factory. Please call us for any stock query.

Customer Collect:

Available for standard carton orders (non-pallet), subject to stock availability, from our warehouse in Kent by prior agreement/arrangement. Please contact the Sales Office for further details
Free Delivery:
Standard parcel delivery, for non-pallet orders, may attract Free Delivery if the total net order is £150 or more (net = before VAT and Delivery Charges). This does not apply to the named geographical areas showing in the table below (Scottish Highlands/Islands, Northern Ireland, Isle of Man, Isle of White, Channel Islands and other European destinations)
Standard Parcel Rates (non-pallet orders):
    Delivery Options                                        Delivery Description                                                                                                      Price (ex VAT)
Monday - Friday Standard Delivery: Per 2 Cartons, in multiples thereof. Note: Some items (e.g. Salad Containers) may not be bundled and will incur delivery charges per box/carton. The system will calculate this based on the weight and dimensions of the overall carton. We continue to reduce all our carton sizes to help reduce shipping charges. £6.20
Delivery Before 12.00 for Standard Delivery orders placed before 12 pm. (per each additional item - by weight). £11.25
Delivery Before 10.30 for Standard Delivery orders placed before 12 pm. (per each additional item - by weight). £14.50
Saturday Delivery Friday orders must be processed in full by midday for this option. £13.00
Scottish Highlands 48 Hour delivery service £12.50
Scottish Islands 3 - 4 Day delivery service £16.00
Northern Ireland - Express 48 48 Hour delivery service £12.50
Isle of White/ Isle of Man 48 Hour delivery service £14.75
Channel Islands 2 - 3 Day delivery service £13.50
Europe Zone 1 Ireland, Belgium, France, Germany, Luxembourg, Netherlands £10.95
Europe Zone 2 Austria, Denmark, Switzerland £13.00
Europe Zone 3 Czech Rep, Italy, Slovakia, Spain £15.10
Europe Zone 4 Estonia, Finland, Hungary, Poland, Portugal, Slovenia, Sweden £18.75
Europe Zone 5 Bosnia & Herzegovina, Bulgaria, Croatia, Greece, Latvia, Lithuania, Montenegro, Norway, Romania, Serbia £35.40

* the Isle of Man, Isle of White and Northern Island are found as counties of the UK in our order delivery process to enable non-overseas delivery charges.


  • Saturdays and Sundays are non-working days
  • Friday orders will be delivered on the following Monday unless the conditions of the Saturday rate are met and paid for by midday Friday.

Pallet Surcharges - our catalogue prices include shipping charges for full and half pallet consignments. Regional surcharges apply in some instances as shown below. Please note that surcharges per pallet reduce as the number of pallets ordered increases. This can be calculated automatically during the check out process. Please contact the sales office for more detail:

Zones Regional Surcharge 1st Pallet Charged at:
5 Devon and Cornwall £36.00
5/6 Scotland (less Islands) £36.00
7 Isle of White £60.00
8 Isle of Man £80.00
9 Scottish Islands £75.00
10 Channel Islands £80.00
11 Northern Ireland £70.00
12 Ireland £85.00