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Delivery and Shipping Information

Please Note: - Owing to prevailing conditions brought on by the Covid-19 situation, we can no longer guarantee next day delivery for the foreseeable future.


Head Office Opening Times

 Monday to Friday 9 am till 5 pm

Warehouse Opening Times

 Monday to Friday 9 am till 5 pm

Please note are Goods are only dispatched Monday to Friday. Goods ordered on weekends will not be dispatched before the following Monday. No Orders are processed over weekends or UK Bank Holidays.

How do I know if my item is in stock?

During the checkout process your basket will show any out of stock items in a red text. Products that are stocked on a regular basis are described as a 'standard stock item' whereas if the item is described as a 'non standard stock item' we do stock this however it may only be in limited quantities or need to be specially shipped from our factory.

As such there may be a delay on non standard stock item orders. If you have any stock related queries, please call us on 01225 751898 where we will be happy to assist with any questions you may have.

Where is my order? (UK Mainland Only)

Orders that are placed before midday (12 pm) on Monday to Thursday will be dispatched via DPD for a next day delivery. We do try to ensure this however exceptional circumstances (weather/covid) may occur that can cause a delay to the order. If this was to happen, we would notify you accordingly. 

Orders that are placed after midday (12 pm) up to 2 pm on Monday to Thursday may still be able to be dispatched for a next day delivery. This is not assured as such we recommend that for a next day delivery orders are placed in the morning.

During extremely busy holiday periods customers may have to wait up to 3 working days for delivery.

Orders that are placed on Friday Morning (before 12 pm) will be dispatched for a Monday delivery.

Orders that are placed on either Friday Afternoon (after 12pm), Saturday or Sunday will be dispatched for a Tuesday delivery.

If you have any delivery related queries, please call us on 01225 751898 where we will be happy to assist with any questions you may have.

Can I collect my order?

Collection is available for standard carton orders (non-pallet) only, subject to stock availability, from our warehouse in Kent by prior arrangement. Please contact the Office on 01225 751898 for further details on how to arrange a collection.

Can I get Free Delivery?

We currently offer Free Delivery for non pallet orders if the total net order is £150 or more (net = before VAT and Delivery Charges). This unfortunately does not apply to the geographical areas showing in the table below (Scottish Highlands/Islands, Northern Ireland, Isle of Man, Isle of White, Channel Islands and other European destinations).
 
What are the Standard Parcel Rates? (non-pallet orders)

    Delivery Options                                        Delivery Description                                                                                                      Price (ex VAT)
Monday - Friday Standard Delivery 1-2 working days: Per 2 Cartons, in multiples thereof. Note: Some items (e.g. Salad Containers) may not be bundled and will incur delivery charges per box/carton. The system will calculate this based on the weight and dimensions of the overall carton. We continue to reduce all our carton sizes to help reduce shipping charges. £6.20
Delivery Before 12.00 for Standard Delivery orders placed before 12 pm. (per each additional item - by weight). £11.25
Delivery Before 10.30 for Standard Delivery orders placed before 12 pm. (per each additional item - by weight). £14.50
Saturday Delivery Friday orders must be processed in full by midday for this option. £13.00
Scottish Highlands 48 Hour delivery service £12.50
Scottish Islands 3 - 4 Day delivery service £16.00
Northern Ireland - Express 48 48 Hour delivery service £12.50
Isle of White/ Isle of Man 48 Hour delivery service £14.75
Channel Islands 2 - 3 Day delivery service £13.50
Europe Zone 1 Ireland, Belgium, France, Germany, Luxembourg, Netherlands £10.95
Europe Zone 2 Austria, Denmark, Switzerland £13.00
Europe Zone 3 Czech Rep, Italy, Slovakia, Spain £15.10
Europe Zone 4 Estonia, Finland, Hungary, Poland, Portugal, Slovenia, Sweden £18.75
Europe Zone 5 Bosnia & Herzegovina, Bulgaria, Croatia, Greece, Latvia, Lithuania, Montenegro, Norway, Romania, Serbia £35.40

* the Isle of Man, Isle of White and Northern Island are found as counties of the UK in our order delivery process to enable non-overseas delivery charges.

PLEASE NOTE:

    • Saturdays and Sundays are non-working days
    • Friday orders will be delivered on the following Monday unless the conditions of the Saturday rate are met and paid for by midday (12 pm) Friday.

Pallet Surcharges

Our catalogue prices include shipping charges for full and half pallet consignments. Regional surcharges may apply in some instances as shown below. Please note that surcharges per pallet reduce as the number of pallets ordered increases. This can be calculated automatically during the check out process. Please contact the sales office for more detail:

Zones Regional Surcharge 1st Pallet Charged at:
5 Devon and Cornwall £36.00
5/6 Scotland (less Islands) £36.00
7 Isle of White £60.00
8 Isle of Man £80.00
9 Scottish Islands £75.00
10 Channel Islands £80.00
11 Northern Ireland £70.00
12 Ireland £85.00