Hi from the Team at Systempak
We just wanted to give you a quick update on how we are operating during the pandemic and what this is likely to mean to you our customers. We’d just like to reassure you that we are still open for business until we are informed otherwise.
As we play a key part in supporting the food industry we do not expect to close and are working tirelessly to maintain our stock levels at a high volume so we can continue to supply you with what your business needs.
As expected not only due to the coronavirus pandemic but also Brexit we have sold out of some product lines. We are communicating with our factories on a daily basis to try source new stock levels or alternative items so rest assured we are working our hardest to support you during this difficult time.
Please see below for how your service may be affected and if you have any questions please contact us on 01225 751898 or email [email protected] where we will be happy to answer any questions you may have
Unfortunately, this is a service we cannot offer at present due to a decision that has been made by our courier service. We hope to resume this service at a later date and apologise for any inconvenience this may cause you.
We are still offering this service and aim to deliver in no longer than two working days, however, there may be a slight delay when delivering to certain areas. Please remember that this is a service that is offered to us by our courier and they may decide to extend the delivery timeframe if this is the case you will be notified accordingly when placing an order.
We may be able to offer a click and collect service for our regular customers from our Warehouse. If this is a service you require please contact the team on 01225 751898 where we will be happy to discuss this option with you.
Click and collect is dependant on agreement with our warehouse and they reserve the right to withdraw this service or decline any request.
Returning Orders and Cancellations
You are still able to return an order in the unlikely event that you are unhappy with the goods you have received however we would like you to contact the team on 01225 751898 where we can arrange this for you. Some key things to be aware of are:-
You can find out more about our returns procedure by referring to our terms and condition here
Monday to Friday 9 am till 5 pm
Monday to Friday 9 am till 5 pm
Can I collect my order?
A Collection is available for standard carton orders (non-pallet) only, subject to stock availability, from our warehouse in Kent by prior arrangement. Please contact the Office on 01225 751898 for further details on how to arrange a collection.
|Monday - Friday||Standard Delivery 1-2 working days: Per 2 Cartons, in multiples thereof. Note: Some items (e.g. Salad Containers) may not be bundled and will incur delivery charges per box/carton. The system will calculate this based on the weight and dimensions of the overall carton. We continue to reduce all our carton sizes to help reduce shipping charges.||£6.20|
|Delivery Before 12.00||for Standard Delivery orders placed before 12 pm. (per each additional item - by weight).||£11.25|
|Delivery Before 10.30||for Standard Delivery orders placed before 12 pm. (per each additional item - by weight).||£14.50|
|Saturday Delivery||Friday orders must be processed in full by midday for this option.||£13.00|
|Scottish Highlands||48 Hour delivery service||£12.50|
|Scottish Islands||3 - 4 Day delivery service||£16.00|
|Northern Ireland - Express 48||48 Hour delivery service||£12.50|
|Isle of White/ Isle of Man||48 Hour delivery service||£14.75|
|Channel Islands||2 - 3 Day delivery service||£13.50|
|Europe Zone 1||Ireland, Belgium, France, Germany, Luxembourg, Netherlands||£10.95|
|Europe Zone 2||Austria, Denmark, Switzerland||£13.00|
|Europe Zone 3||Czech Rep, Italy, Slovakia, Spain||£15.10|
|Europe Zone 4||Estonia, Finland, Hungary, Poland, Portugal, Slovenia, Sweden||£18.75|
|Europe Zone 5||Bosnia & Herzegovina, Bulgaria, Croatia, Greece, Latvia, Lithuania, Montenegro, Norway, Romania, Serbia||£35.40|
* the Isle of Man, Isle of White and Northern Island are found as counties of the UK in our order delivery process to enable non-overseas delivery charges.
Our catalogue prices include shipping charges for full and half pallet consignments. Regional surcharges may apply in some instances as shown below. Please note that surcharges per pallet reduce as the number of pallets ordered increases. This can be calculated automatically during the check out process. Please contact the sales office for more detail:
|Zones||Regional Surcharge||1st Pallet Charged at:|
|5||Devon and Cornwall||£36.00|
|5/6||Scotland (less Islands)||£36.00|
|7||Isle of White||£60.00|
|8||Isle of Man||£80.00|