Coronavirus Update

Hi from the Team at Systempak

 We just wanted to give you a quick update on how we are operating during the pandemic and what this is likely to mean to you our customers. We’d just like to reassure you that we are still open for business until we are informed otherwise.

As we play a key part in supporting the food industry we do not expect to close and are working tirelessly to maintain our stock levels at a high volume so we can continue to supply you with what your business needs.

As expected not only due to the coronavirus pandemic but also Brexit we have sold out of some product lines. We are communicating with our factories on a daily basis to try source new stock levels or alternative items so rest assured we are working our hardest to support you during this difficult time.

Please see below for how your service may be affected and if you have any questions please contact us on 01225 751898 or email [email protected] where we will be happy to answer any questions you may have

Next Working Day Orders

 Unfortunately, this is a service we cannot offer at present due to a decision that has been made by our courier service. We hope to resume this service at a later date and apologise for any inconvenience this may cause you.

Standard Delivery

 We are still offering this service and aim to deliver in no longer than two working days, however, there may be a slight delay when delivering to certain areas. Please remember that this is a service that is offered to us by our courier and they may decide to extend the delivery timeframe if this is the case you will be notified accordingly when placing an order.

Warehouse Collection

We may be able to offer a click and collect service for our regular customers from our Warehouse. If this is a service you require please contact the team on 01225 751898 where we will be happy to discuss this option with you.

Click and collect is dependant on agreement with our warehouse and they reserve the right to withdraw this service or decline any request.

Returning Orders and Cancellations

 You are still able to return an order in the unlikely event that you are unhappy with the goods you have received however we would like you to contact the team on 01225 751898 where we can arrange this for you. Some key things to be aware of are:-

• If you have placed an order online and wish to cancel the same day please call the team on 01225 751898 where they can process this for you.
• If you are unavailable for delivery and you no longer require the items but have not notified us; if delivery is attempted, we will happily refund the value of the goods but cannot refund the delivery charge.
• Goods must also be in their original packaging and all quantities must be received; part returns will not be accepted.

You can find out more about our returns procedure by referring to our terms and condition here

Head Office Opening Times

 Monday to Friday 9 am till 5 pm

Warehouse Opening Times

 Monday to Friday 9 am till 5 pm

Please note our Goods are only dispatched Monday to Friday. Goods ordered on weekends will not be dispatched before the following Monday. No Orders are processed over weekends or UK Bank Holidays.